RETURNS POLICY



If you change your mind about your purchase, please return the unused goods to us unopened with the original receipt within 14 days and we will offer you an exchange or a credit note. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. You will need to pay for the return postage, but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  1. Please email enquiries@renedra.co.uk to request a refund.
  2. Send your returned item to:
    Renedra Ltd
    Unit 7, Algores Square
    Algores Way
    Wisbech
    Cambridgeshire
    PE13 2TQ
    United Kingdom
  3. Include in your package the original receipt.


Shipping Policy



Orders up to 2kgs are shipped by Royal Mail.
Orders over 2kgs will be shipped by TNT or UPS couriers and will require a signature on delivery.

If you would like to order from a country not listed on our website please Contact Us for shipping costs.

UK Charges
Flat rate of £2.50 for orders up to £19.99. Orders of £20 or more qualify for FREE shipping

Europe Charges
£4.50 or 15% of order total, whichever is the greater, up to a maximum of £10.00.

Rest of the World Charges
£7.50 or 25% of order total, whichever is the greater, up to a maximum of £25.00.

Delivery
Your order will be securely packed and dispatched using new white envelopes or new boxes to ensure safe and secure shipping. All of our parcels are clearly addressed and have a return address label.

"We aim to dispatch any orders received by 2pm Monday to Thursday, or by 12pm Friday (UK), the same day. Orders received after these times wil be despatched the next working day."

If for any reason we are unable to ship orders the same day, these will be sent the next working day. Please note we do not ship orders at weekends or UK bank holidays.
In the unlikely event that an item is out of stock we will contact you and offer an immediate refund, a choice of an alternative colour (only if applicable to the product ordered) or give you an estimate of when the item will be back in stock.



Privacy Policy



This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

Your privacy is important to Renedra Ltd. The information that you give on this site will be used only for us to send your order to. We use PayPal to process your payments, only you and PayPal will have your information. Renedra Ltd will not receive any financial information from you. We believe PayPal to be the best and most secure method of payment available and as well as protecting your data, they offer first class protection to all buyers.

Credit Card Details
We do not store credit card details nor do we share customer details with any 3rd parties.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fulfil your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data, billing, shipping, and order contents data is stored on our server. We do not process or store your Credit Card data.

Cookies and Browser Information
See our cookie policy.