Frequently Asked Questions

 

Q. How thick are Renedra Wargaming bases?

A. All the bases in Renedra's range are 1.5mm thick.

Q. What material are all the Renedra products made from?

A. All our products are made from High Impact Polystyrene (HIPS).

Q. The country I am ordering from is not on the Renedra checkout page. Can I still place an order?

A. Yes, we are happy to ship to almost anywhere in the world (some exceptions apply) but ask that you contact us via the 'contact us' page with your order and country the order is to be shipped to and we will advise the shipping cost. The shipping cost will depend upon the weight of the package.

Q. How will my order with Renedra be shipped?

A. All orders up to 2kg in weight are shipped by Royal Mail. We obtain proof of postage for all shipments. Orders over 2kg will be shipped by UPS or TNT courier via their tracked service. Please see our shipping policy for full details and shipping rates.

Q. What scale are Renedra products designed for?

A. Our products are designed for 28mm Wargaming figures (1/56th Scale).

Q. Does Renedra have a returns policy.

A. We have a 14 days returns policy. Please see our returns policy page for full details.

Q. What do I do if I have forgot my password to access my account with Renedra?

A. Click on the 'Recover Password' link and you will receive an email to enable you to reset your password.

Q. How can I pay for my order?

A. We accept payment by PayPal and now also accept all major debit/credit cards.

Q. Is my personal / financial information safe?

A. Your information is only used to fulfil your order. We do not sell or redistribute your information to ANYONE. Only your order data, billing, shipping, and order contents data is stored on our server. We do not process or store your Credit Card data.